COVID-19 response

Tom Wellner, CEO of Revera, wearing a mask
Message from our CEO, Tom Wellner: April 30

Dear Residents, Families and Employees

As the third wave of the pandemic continues to rage, our hearts are with the people across Canada who are enduring heartbreaking distress – both those sick with COVID-19 and the healthcare providers doing everything they can to help them. We’re also thinking about the people in countries like India, who are experiencing such a catastrophic public health crisis. It remains a trying time for our nation and the world, however I am encouraged by the hope that vaccines are offering for better days ahead.

Read more from Tom Wellner
Dr. Rhonda Collins, CMO of Revera, working at her home office
Letter from our Chief Medical Officer, Dr. Collins: May 10

Dear Revera Residents and Family Members

At this time last year, we were in the grip of the deadly first wave of the pandemic; it was clear then that there were heroes amongst us, particularly the frontline health workers whose hard work, compassionate care and courage made a difference to so many elders. Time and again over the past many months these heroes have answered the call, and with this month’s National Nursing Week (May 10-16) and Personal Support Worker (PSW) Day (May 19), we have a perfect opportunity to express our gratitude. 

 

Read more from Dr. Rhonda Collins
An older man wearing a mask looks out the window
Revera Launches Expert Advisory Panel Report
Over the summer and early fall, Revera engaged an external panel of professionals with national and international experience in areas of medicine, health policy, aging and geriatrics, and healthcare infrastructure, to examine the first wave of the pandemic and identify practical and actionable opportunities for improvement, both for Revera and for the entire sector. We would like to thank our Expert Advisory Panel for their hard work and insights and especially Dr. Bob Bell who volunteered his time as Chair of the Panel, and who retained editorial control of the report.

Download the Report A Perfect Storm: The COVID-19 Experience for Revera and the Long Term Care sector.
More about the report
hands cleaning door handle
Our response to COVID-19

Revera’s pandemic protocols, guided by public health directives and our Chief Medical Officer, Dr. Rhonda Collins, include physical distancing, universal masking, visitor screening, appropriate personal protective equipment (PPE), deep cleaning and disinfecting, and more. When a resident or employee has a confirmed or suspected case of COVID-19, we act immediately to reduce the spread of the virus. Read our FAQ for more details.

Visiting a loved one?

Visits are important for both our residents and their families, and, we are committed to supporting them in keeping with provincial and local public health guidance. For information about visiting a specific site, please contact the Executive Director.

Long term care home visitor guidelines

Retirement residence visitor guidelines

Revera messages to families and employees

Archive of messages

The current situation

Statements for homes and residences with confirmed cases of COVID-19
Notice board with photos and messages from employees
Our Long Term Care Homes
Long term care update
resident holding sign that says "virtual hugs"
Our Retirement Living Residences
Retirement living update

Vaccine rollout clinics

Information on the current vaccination status at your or your loved one's home is now available. Revera is following all guidance and direction provided by each province, local health authority and/or public health unit as applicable in supporting the rollout of vaccines in our homes and residences. 

Long term care homes vaccine rollout
Retirement residences vaccine rollout
Media contact:
Larry Roberts
Director, Communications
Larry.Roberts@reveraliving.com
Health care worker with resident
Temporary employment available
As we respond to COVID-19, Revera remains open as we continue to support the seniors living in our retirement residences and our long term care homes. It's why we are hiring temporary staff.
View job openings
A senior and a care worker, both wearing PPE, standing together
Data is crucial
Similar to the Revera Expert Panel Report, the Ontario Government’s data review shows that community spread is “the single biggest determinant of whether you have an outbreak."
Read the full blog
A health care worker and a visitor make heart shapes with their hands through the window
Sharing our stories
Social media is helping our residences and homes stay connected in spite of physical distancing. Get an inside look at how our residents and employees are staying active and positive on our Instagram feed.
Visit our Instagram page
Senior on his computer
Questions about COVID-19?

Read our latest FAQs

If you have additional questions or concerns about your loved one, please call 1-844-568-7981

Hours of operation:
  • Monday to Thursday 8am to 9pm
  • Friday 8am to 8pm
  • Saturday 10am to 6pm
  • Sunday 10am to 4pm

Additional Resources

Health departments for specific provinces and territories: