COVID-19 response

Tom Wellner, CEO of Revera
Message from our CEO, Tom Wellner: February 25

Dear Residents, Families and Employees

The toll that the COVID-19 pandemic has taken on seniors, particularly in long term care, has been heartbreaking and galvanizing. The disproportionate impact of the virus on the elderly has elevated long-standing issues in the long term care sector, and generated a welcome – and overdue – sense of urgency amongst Canadians. We all want to understand what happened and the factors involved, so we can prepare for future pandemics. Data review is a critical part of this work, as it helps to identify both the right areas of focus, as well as red herrings that simply aren’t borne out.

Read more from Tom Wellner
Dr. Rhonda Collins, CMO of Revera, working at her home office
Letter from our Chief Medical Officer, Dr. Collins: January 27

Dear Revera Residents and Family Members

This week, we passed the one-year anniversary of the very first confirmed case of COVID-19 in Canada. At that time, I don’t think anyone imagined that a year later we would be at more than 753,000 cases and counting across the country. The advent of vaccines is offering hope for a world that is anxious to return to “normal,” to living freely, with COVID-related quarantines, outbreaks, isolation and heartbreak behind us.


Read more from Dr. Rhonda Collins
An older man wearing a mask looks out the window
Revera Launches Expert Advisory Panel Report
Over the summer and early fall, Revera engaged an external panel of professionals with national and international experience in areas of medicine, health policy, aging and geriatrics, and healthcare infrastructure, to examine the first wave of the pandemic and identify practical and actionable opportunities for improvement, both for Revera and for the entire sector. We would like to thank our Expert Advisory Panel for their hard work and insights and especially Dr. Bob Bell who volunteered his time as Chair of the Panel, and who retained editorial control of the report.

Download the Report A Perfect Storm: The COVID-19 Experience for Revera and the Long Term Care sector.
More about the report
hands cleaning door handle
Our response to COVID-19

Revera’s pandemic protocols, guided by public health directives and our Chief Medical Officer, Dr. Rhonda Collins, include physical distancing, universal masking, visitor screening, appropriate personal protective equipment (PPE), deep cleaning and disinfecting, and more. When a resident or employee has a confirmed or suspected case of COVID-19, we act immediately to reduce the spread of the virus. Read our FAQ for more details.

Visiting a loved one?

Visits are important for both our residents and their families, and, we are committed to supporting them in keeping with provincial and local public health guidance. Check the latest visitation protocols in your province; for information about visiting a specific site, please contact the Executive Director.

The current situation

Statements for homes and residences with confirmed cases of COVID-19

Vaccine rollout clinics

Information on the current vaccination status at your or your loved one's home is now available. Revera is following all guidance and direction provided by each province, local health authority and/or public health unit as applicable in supporting the rollout of vaccines in our homes and residences. 

Media contact:
Larry Roberts
Director, Communications
Senior on his computer
Questions about COVID-19?

Read our latest FAQs

If you have additional questions or concerns about your loved one, please call 1-844-568-7981

Hours of operation:
  • Monday to Thursday 8am to 9pm
  • Friday 8am to 8pm
  • Saturday 10am to 6pm
  • Sunday 10am to 4pm