COVID-19 response

Dear Residents, Families and Employees
The toll that the COVID-19 pandemic has taken on seniors, particularly in long term care, has been heartbreaking and galvanizing. The disproportionate impact of the virus on the elderly has elevated long-standing issues in the long term care sector, and generated a welcome – and overdue – sense of urgency amongst Canadians. We all want to understand what happened and the factors involved, so we can prepare for future pandemics. Data review is a critical part of this work, as it helps to identify both the right areas of focus, as well as red herrings that simply aren’t borne out.

Dear Revera Residents and Family Members
This week, we passed the one-year anniversary of the very first confirmed case of COVID-19 in Canada. At that time, I don’t think anyone imagined that a year later we would be at more than 753,000 cases and counting across the country. The advent of vaccines is offering hope for a world that is anxious to return to “normal,” to living freely, with COVID-related quarantines, outbreaks, isolation and heartbreak behind us.

Download the Report A Perfect Storm: The COVID-19 Experience for Revera and the Long Term Care sector.

Revera’s pandemic protocols, guided by public health directives and our Chief Medical Officer, Dr. Rhonda Collins, include physical distancing, universal masking, visitor screening, appropriate personal protective equipment (PPE), deep cleaning and disinfecting, and more. When a resident or employee has a confirmed or suspected case of COVID-19, we act immediately to reduce the spread of the virus. Read our FAQ for more details.
Visiting a loved one?
Visits are important for both our residents and their families, and, we are committed to supporting them in keeping with provincial and local public health guidance. Check the latest visitation protocols in your province; for information about visiting a specific site, please contact the Executive Director.
Revera messages to families and employees
The current situation
Vaccine rollout clinics
Information on the current vaccination status at your or your loved one's home is now available. Revera is following all guidance and direction provided by each province, local health authority and/or public health unit as applicable in supporting the rollout of vaccines in our homes and residences.

Read our latest FAQs
If you have additional questions or concerns about your loved one, please call 1-844-568-7981
Hours of operation:- Monday to Thursday 8am to 9pm
- Friday 8am to 8pm
- Saturday 10am to 6pm
- Sunday 10am to 4pm
Additional Resources
- World Health Organization (WHO): Critical preparedness, readiness and response actions for COVID-19
- Health Canada's COVID-19 Resource Centre
- Health Canada's preparation recommendations