An older woman standing in her dooray, you can see her smile in spite of the mask she's wearing.

Visiting a loved one in a retirement residence

Families, visitors and loved ones play an important role in our residents’ quality of life and provide valuable caregiving and emotional support.

As the COVID-19 pandemic continues its course, Revera’s protocols on visitation in our retirement residences are evolving too, guided by provincial and regional Public Health authorities. As each province is in a different phase of pandemic planning, each has its own set of rules about visiting seniors in congregate living settings, which Revera must uphold.

For full and specific visitation guidelines at each residence, please connect directly with the Executive Director. Please remember to follow ALL visitation guidelines, which are designed to help keep our residents and staff safe.

For the most recent COVID-19 updates and guidance in your province, please visit the website of your provincial public health authority or Ministry of Health. If you have questions about visiting your loved one, please reach out to the Executive Director at that retirement residence.

Following is a summary of the current public health-directed rules about visiting in each province in which Revera operates, as of June 29, 2021.


Status: In outbreak

  • Essential visitors only, or as mandated by the Chief Medical Officer of Health

Status: Not in outbreak

  • The COVID-19 visiting policy has been rescinded and visitors will no longer be limited in number or conditions.
  • Visitors must continue to wear a mask in indoor common areas.
  • Masks may be removed in private rooms or spaces if the resident prefers.

Visitors who are not fully vaccinated should continue to wear masks at all times in all areas of the building.

British Columbia

Status: In outbreak

  • Essential visitors only

Status: Not in outbreak

  • Visitors are no longer required to pre-book their visits to the home.
  • Indoor social visits will no longer be limited to two adults and one child.
  • Visitors will continue to be screened for signs of illness, including a temperature check, and provide contact tracing information on arrival to the home.
  • Visitors are required wear a medical grade mask while moving through the home and common areas:
    • Fully vaccinated visitors may remove their masks once in direct contact with the resident they are visiting or when outdoors.
    • Fully vaccinated visitors will be asked for proof of vaccination status. The home will retain this information to provide public health, if needed
    • Non-fully vaccinated visitors, or those unable to provide vaccination status, are required to wear a mask throughout their visit, both indoors and outdoors.
  • Outdoor events may now include visitors at the discretion of site leadership, based on site capacity.


Status: In outbreak

  • Essential visitors only

Please note, this applies to supportive housing care living only. All others should refer to the Manitoba Reopening Plan guidelines.

Status: Not in outbreak

Designated family caregivers:

  • Each resident may identify up to two “designated family caregivers” who have flexibility to visit without an appointment for as long as they wish during specific visiting hours as long as it does not negatively impact other residents and families.
  • Designated family caregivers must have training in and abide by infection prevention and control and PPE requirements, which includes wearing a medical mask and eye protection except while eating or drinking.

General visitors:

  • Residents who are fully vaccinated may have indoor visitors as long as the visitors are also fully vaccinated.
  • In addition, residents may have general visitors out of doors regardless of vaccination status.
  • General visitors must stay six feet away from others, including the person they are visiting.
  • Number of outdoor visitors permitted at a time varies from site to site depending on the availability of an appropriate space.
  • No eating or drinking.

All visitors:

  • Will be screened on entry.
  • Must follow respiratory hygiene and other infection prevention and control and public health measures while visiting.
  • Must wear a non-medical mask (green/orange level) or a medical mask (red level) throughout the visit.
  • Must perform hand hygiene when entering and leaving the building.

Please note, this applies to supportive housing care living only. All others should refer to the Manitoba Reopening Plan guidelines.


Status: In outbreak or if resident is symptomatic or self-isolating

  • General visitors are not permitted if the resident is symptomatic or self-isolating.
  • General visitors may be permitted, dependent on the direction from the local public health unit, if the resident is not living in the outbreak area of the home. Please contact the Executive Director for further information.
  • A maximum of 2 designated essential visitors per resident may visit at a time. Processes to designate persons as essential visitors continue to be in place.

Status: Not in outbreak and in Step 2 or 3 of re-opening

Designated caregivers

  • The limit of two designated caregivers per resident has been removed. Processes to designate persons as caregivers continue to be in place.
  • Essential caregivers do not have to pre-book and are free to attend the home as they wish, with the resident’s permission

General Visitors

  • All general visitors must pre-book with the home for both indoor AND outdoor visits
  • While outdoor visits are preferred, residents may have general visitors indoors, provided the suite allows for physical distancing, with the exception of brief physical contact when hugging.
  • Visitors are still required to wear medical masks at all times when in the home.

All Visitors

  • Visitors must pass active screening for COVID-19 when they arrive


Status: In outbreak or in Alert Level 5

As directed by Eastern Health, restrictions are in place for visitors in accordance with the Guidelines for Support Persons/Designated Visitors.

Status: Not in outbreak and in Alert Level 2, 3 or 4

General visits are now permitted. Please refer to the Guidelines for Support Persons/Designated Visitors for details.

  • A maximum of two people can visit per day, and two visitors can attend at the same time.
  • Visits must be coordinated with the residence.
  • Visitors will be screened upon entry. Contact information will be kept.

Additional restrictions may be put into place by Eastern Health.


Status: In outbreak

  • Essential visitors only.

Status: Not in outbreak

  • Visits can now occur inside and outside the residence
  • Visits are to be scheduled in advance to ensure appropriate staffing and physical distancing
  • Visitors will be screened on arrival
  • All visitors must adhere to physical distancing guidelines and are required to wear a face covering at all times (cloth/homemade masks are fine)
If you have questions about visiting your loved one, please reach out directly to the Executive Director.