An elderly woman wearing a surgical mask

Visiting a loved one in long term care

Families, visitors and loved ones play an important role in our residents’ quality of life and provide valuable caregiving and emotional support.

As the COVID-19 pandemic continues its course, Revera’s protocols on visitation in our long term care homes are evolving too, guided by provincial and regional Public Health authorities. As each province is in a different phase of pandemic planning, each has its own set of rules about visiting seniors in congregate living settings, which Revera must uphold.

For full and specific visitation guidelines at each home, please connect directly with the Executive Director. Please remember to follow ALL visitation guidelines, which are designed to help keep our residents and staff safe.

For the most recent COVID-19 updates and guidance in your province, please visit the website of your provincial public health authority or Ministry of Health. If you have questions about visiting your loved one, please reach out to the Executive Director at that long term care home.

Following is a summary of the current public health-directed rules about visiting in each province in which Revera operates, as of August 4, 2021.


  • The COVID-19 visiting policy has been rescinded and visitors will no longer be limited in number or conditions.
  • Visitors must continue to wear a mask in indoor common areas.
  • Masks may be removed in private rooms or spaces if the resident prefers.

Visitors who are not fully vaccinated should continue to wear masks at all times in all areas of the building.

British Columbia

Status: In outbreak

  • Essential visitors only
  • General visitors may be permitted as directed by public health.

Status: Not in outbreak

  • Visitors are no longer required to pre-book their visits to the home.
  • Indoor social visits will no longer be limited to two adults and one child.
  • Visitors will continue to be screened for signs of illness, including a temperature check, and provide contact tracing information on arrival to the home.
  • Visitors will wear a medical grade mask while moving through the home and common areas:
    • Fully vaccinated visitors may remove their masks once in direct contact with the resident they are visiting or when outdoors.
    • Fully vaccinated visitors will be asked for proof of vaccination status. The home will retain this information to provide public health, if needed
    • Non-fully vaccinated visitors, or those unable to provide vaccination status, are required to wear a mask throughout their visit, both indoors and outdoors.
  • Outdoor events may now include visitors at the discretion of site leadership, based on site capacity.


Status: In outbreak

  • In Level Red and/or in outbreak, general visitors are permitted if the resident and visitor are fully vaccinated; and social distance can be maintained. 

Status: Not in outbreak

Designated family caregivers:

  • Each resident may identify up to two “designated family caregivers” who have flexibility to visit without an appointment for as long as they wish during specific visiting hours as long as it does not negatively impact other residents and families
  • Designated family caregivers must have training in and abide by infection prevention and control and PPE requirements, which includes wearing a medical mask and eye protection except while eating or drinking

General visitors:

  • In addition, residents may have general visitors out of doors regardless of vaccination status
  • Residents who are fully vaccinated may have indoor visitors as long as the visitors are also fully vaccinated
  • General visitors must stay six feet away from others, including the person they are visiting
  • Number of outdoor visitors permitted at a time varies from site to site depending on depending on the availability of an appropriate space
  • No eating or drinking

All visitors:

  • Will be screened on entry
  • Must follow respiratory hygiene and other infection prevention and control and public health measures while visiting
  • Must wear a non-medical mask (green/orange level) or a medical mask (red level) throughout the visit
  • Must perform hand hygiene when entering and leaving the building


Status: In outbreak or if resident is symptomatic or self-isolating

  • All general visitors must pre-book with the home (for both indoor OR outdoor visits).  
  • General visitors attending for indoor visits will require ‘day of’ testing - no testing is required for outdoor visits.
  • Indoor visits can take place anywhere in the home as they are not limited to only resident rooms. 

Designated caregivers:

  • The limit of two essential caregivers per resident is removed. Processes to designate persons as caregivers continue to be in place.
  • Essential caregivers do not have to pre-book and are free to attend the home as they wish (up to a maximum of two essential caregivers per resident visiting inside the home at any time).

Number of visitors allowed:

  • Up to ten people at a time can come for an outdoor visit with a long-term care home resident.
  • All residents may have up to two general visitors and two caregivers at a time for an indoor visit.

Visitor/Essential Caregiver Vaccination Status:

Status: Not in outbreak

  • All general visitors must pre-book with the home (for both indoor OR outdoor visits).  

Essential caregivers:

  • The limit of two designated caregivers per resident has been removed.

General visitors:

  • All restrictions on visitation have been lifted for both indoor and outdoor visits.
  • Masks are still required to be worn by all visitors at all times when in the home.

All visitors:

  • Visitors must pass active screening for COVID-19 when they arrive
  • Caregivers must not visit any other resident or home for 14 days after visiting a home in an outbreak or a resident who is self-isolating or symptomatic
If you have questions about visiting your loved one, please reach out directly to the Executive Director.